Refund Policy

This refund policy explains when and how refunds are issued for KinderConnect subscriptions. It supplements our Terms of Service and applies to all paying organizations. Our goal is simple: you should only ever pay for what you actually use, and you should never feel locked in.

Every new organization gets a full 30-day free trial with access to all features. No credit card is required to start the trial, so there is nothing to refund if you decide not to subscribe. If you do not convert to a paid plan, your data is retained for 30 days after the trial ends and then permanently deleted.

Paid subscriptions are billed monthly: a base fee of EUR 29 per organization plus EUR 2 per active child. Your invoice adjusts automatically as children are enrolled or removed throughout the month. Each billing period is paid in advance and covers the full month ahead.

Once a monthly billing period has started, we do not issue refunds — full or partial — for the unused portion of that period, including when you cancel mid-cycle, reduce your child count, or stop using the platform before the period ends. Your access continues until the end of the current billing period and you will not be charged again.

You can cancel your subscription at any time from your account settings. The cancellation takes effect at the end of your current billing period, so you keep full access until then. After the period ends, you will not be charged again, and your data is retained for 30 days to allow for export before permanent deletion.

We may issue a discretionary refund or service credit in rare cases — for example, an extended service outage that materially prevented your organization from using KinderConnect, a feature being removed without reasonable notice, or other situations where we agree that charging the full period would be unfair. These decisions are made on a case-by-case basis and any refund is at our sole discretion.

If you believe you have been charged in error — for example, a duplicate charge, an incorrect child count, or a charge after a confirmed cancellation — contact us within 60 days of the charge. We will investigate and, where the charge was clearly incorrect, refund the affected amount to the original payment method.

If something looks wrong on your invoice, please email us first — most issues are resolved within a few business days. Initiating a chargeback through your bank or card issuer without contacting us first may result in your account being suspended until the dispute is resolved, since chargebacks carry significant fees and administrative overhead.

All prices and refunds are processed in euros (EUR). Where applicable, VAT or other local taxes are added to your invoice and refunded proportionally with any approved refund. Refunds are returned to the original payment method and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

We may update this refund policy from time to time. Organization administrators will be notified by email of significant changes at least 30 days before they take effect. Refund requests submitted under a previous version of the policy will be evaluated under the version that was in effect at the time of the charge.

Questions about a charge or a refund request? Email us at contact@kinderconnect.online and we'll get back to you within one business day.